How to export the request for in JSON

Question

Hi Team,

I am working on automating a runbook and need to export or generate the request in JSON format to use within a script. The goal is to standardize the request payload for consistent execution across environments.

Details:

* Use Case: Automating a runbook task via script
* Requirement: JSON structure representing the request (e.g., API call, configuration, or workflow trigger)
* Current Challenge: Unable to locate or generate the correct JSON format for the request

Request: Please provide guidance or an example of the JSON structure needed to create the script for the runbook. If there are templates or documentation available, kindly share those as well.

Anuj Gupta_fg54vj · Answer

This doesn’t seem to be what we're looking for. Could we schedule a call to discuss the requirement in detail and ensure we're aligned?

Joseph Chung Yin · Answer

@Anuj Gupta

Welcome to the community.

Are you just asking how to obtain the JSON payload associated to an issue (request) created in your JSM project?

If so - here is the REST API -

* /rest/api/3/issue/{issueIdOrKey}  endpoint can be used to retrieve all information about a particular issue
* /rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}/issue can retrieve issues within a specific queue.

The first one will provide you with all metadata associated with an issue in the JSON payload.

Here is the REST APIs doc - https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#about

Hope this helps.

Best, Joseph Chung Yin