nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Custom Customer Notifications

Francesc Juventeny

Hi,

I need to send an email to customer when the status of an issue changes to specific status.

I have created custom notification...

... with this configuration

But the emails that should be generated are not being received.

Is there something wrong or something missing?

Thanks!!!

Accepted answers

Marc -Devoteam-

Hi @Francesc Juventeny

You have used Legacy automation.

This is not working anymore, you will need to create an automation rule, using the automation option in the Automation section.

All comments

Marc -Devoteam-

Hi @Francesc Juventeny

You have used Legacy automation.

This is not working anymore, you will need to create an automation rule, using the automation option in the Automation section.

Francesc Juventeny

Hi @Marc -Devoteam-

So the notification list seen in the screenshot will no longer work or is it just for the custom notification?

Thank you

Marc -Devoteam-

Hi @Francesc Juventeny

This rule will not work, this is not a custom notification, its the automation rule.

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