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SLA Breach Automation Rule Not assigning tickets to a user

Jyoti Ranjan Mangaraj

I have created below automation rule

Could someone help on this.

Accepted answers

Marc -Devoteam-

Hi @Jyoti Ranjan Mangaraj

Welcome to the community.

So the to be assigned user has no assignable user permissions.So this relates to:

User has no access to the project
Is not in the Role Service Desk Team
Has no JSM license assigned
Permission scheme impacts this, role, group or user is in, has not the assigned issue permission

Other error, the current status the issue is in has no transition to status "Open"

All comments

Marc -Devoteam-

Hi @Jyoti Ranjan Mangaraj

Welcome to the community.

So the to be assigned user has no assignable user permissions.So this relates to:

User has no access to the project
Is not in the Role Service Desk Team
Has no JSM license assigned
Permission scheme impacts this, role, group or user is in, has not the assigned issue permission

Other error, the current status the issue is in has no transition to status "Open"

Jyoti Ranjan Mangaraj

Thanks Marc for quick reply. Could you suggest which user it is looking for access as per below error.

Marc -Devoteam-

Hi @Jyoti Ranjan Mangaraj

The user that is set in the automation action "Then assign work item to"

abelalia87

Hi @Jyoti Ranjan Mangaraj

You can run a JQL like

reporter = 61362e500016a700696293e0

. It should give u who the user/displayname.

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