nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

"Jira Work Item" element shows URL rather than number if result = 1

paul.moloney

I have a number of Confluence pages used to track projects which use the Jira Work Item element.

To show the number of JIRA tickets of a certain type/status/etc, I set the element to Inline. When you have 0, or more than 1 item, this element shows the number of matching JIRA tickets.

However, when there is only one matching JIRA ticket, it shows the full URL of the corresponding ticket.

Is there a way to force this element to show the number of JIRA tickets when it is 1?

P.

Accepted answers

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Marc -Devoteam-

HI @paul.moloney

Welcome to the community.

Could you provide some more context by providing screenshots or the configuration of the macro

paul.moloney

Hi there,

Here is an example configuration; the element is to be displayed as an "Inline link", and JQL is used:

project=ENT AND "fixVersion" = "Corda 4.13" AND Status = Done

In this case, the specified JQL query returns six issues, and the result looks like this, as expected:

However, if the query only returns one result, then rather than see "1 issue(s)", you instead see the URL of the single issue:

Also, after this, the JQL query of the element can no longer be edited. If you edit the element, you instead can only change the URL of the single issue.

Marc -Devoteam-

Hi @paul.moloney

This could be a Bug.

Might be worth to create an Atlassian Support issue and have them evaluate this.

Kristin Kroeger

Was a support ticket created for this issue? I am having the same issue and found this thread in my search for a solution.

paul.moloney

Hi @Kristin Kroeger , I haven't created a support ticket myself yet as I don't have permission: it seems I need to get one of our support people to do that.

Hendrik Spies

Here is a link to the corresponding bug report:
https://jira.atlassian.com/browse/CONFCLOUD-79437

It seems however, that this is not considered important.
This is an annoying bug and it has been around for quite some time. Is there a way to bump the priority of the bug report.

Jerry Fu_szgqke

I also encountered this issue. It seems the software is trying to be smart but turned out stupid.

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