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Jira lost connection to bitbucket?

Andreas Gade Hjarnø

It seems like the connection to bitbucket is lost on every story we have i Jira?

Accepted answers

Karan Sachdev

Hey @Andreas Gade Hjarnø

There's an active incident that's impacting the sync between Jira and the integrated development tools. It's impacting only a few customers.

You may raise a support ticket so our teams will keep you updated about the progress on this.

Thanks!

All comments

Fabio Racobaldo _Catworkx_

Hi @Andreas Gade Hjarnø ,

first of all please check integration between JIRA and bitbucket (https://support.atlassian.com/bitbucket-cloud/docs/connect-bitbucket-cloud-to-jira-software-cloud/)

Moreover, please verify that you have access to repo linked to your jira ticket.

Let us know,

Fabio

Nikola Perisic

Hello @Andreas Gade Hjarnø

Could you specify more regarding the lost connection:

Was something changed in Development panel in Jira?
Was the Development removed from your screen?

Karan Sachdev

Hey @Andreas Gade Hjarnø

There's an active incident that's impacting the sync between Jira and the integrated development tools. It's impacting only a few customers.

You may raise a support ticket so our teams will keep you updated about the progress on this.

Thanks!

Dr_ Ankita Mehta-OpsHub_ Inc

Hi @Andreas Gade Hjarnø

Losing connection between Jira and Bitbucket can be frustrating, but there are a few common things to check that often help:

API access and permissions — Sometimes tokens expire or permissions change without notice, so it’s good to verify Jira still has proper access to Bitbucket.
Service status — Bitbucket or Jira might be having outages or issues; checking their status pages can quickly confirm this.
Integration logs — If your sync tool provides logs, reviewing them can reveal errors or connection problems.
Webhook delivery — Make sure Bitbucket’s webhooks are still firing and Jira is receiving those events as expected.
Recent platform updates — Updates to Jira or Bitbucket can change API or webhook behavior, which might cause temporary disconnects.

It’s helpful to have an integration setup that automatically retries and recovers from these hiccups, so you don’t have to manually fix things each time. You may want to explore OpsHub Integration Manager (OIM), an enterprise – grade integration solution and an Atlassian Partner that automatically retries failed syncs and handles errors, saving a lot of headaches when connections drop. your tools stay connected and data stays aligned with less manual intervention. Bidirectional, deep data sync - all this without writing a single line of code

Hope this helps! Feel free to ask questions or request a demo if you want to go deeper on any of these points!:)

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