Notification on field changes in assignee or priority

Benjamin Peikes

How do you set up an automation rule that fires if:
* the assignee is set and priority >= high
or
* priority goes from below high to above high, and issue is assigned

In these cases, we would like to send assignee a notification

Aaron Pavez _ServiceRocket_

Hi @Benjamin Peikes 

First you need to set a trigger. when to run the automation.

Lets say when the priority changes to high.

- Field value changed

-- priority

-- Add conditions to trigger

-- is one of (to capture more than one value)

-- Highest - high

and

assignee is not empty

then

send email

Hope this works! Regards!!