Disable invitation e-mails

Question

Hello,

when customer creates first ticket in JSM, they get invitation e-mail "You have been invited to the Support Portal, where you can submit requests and get help, but there has been no response from you. Confirm your email address to receive notifications regarding requests.".

How can I disable those e-mails and send to user information about ticket without need of confirming e-mail address on user end?

Cezary Kosoń · Answer

Hi @Marc -Devoteam-

I already tried it and it did not work :(

Marc -Devoteam- · Answer

Hi @Cezary Kosoń

It is the 1st notification. I see this is set to disabled.

Then there is only on option I can think of.

Go to User Management (atlassian admin) and select the option Products, then select User Access Settings and on the option Any Domain use the edit action and on the JSM set the default to Customer.

Cezary Kosoń · Answer

Where can I find this option? I don't see it, attaching a screenshoot.