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Need to create a template for users to fill out with out adding additional custom fields

Jeffrey Bistrong

Working in a company managed project, I was hoping to use the forms feature to structure information that users are submitting (ie a template for them to fill out). However I don't want to add custom fields for this specific use case as it's not necessary to have that data in a custom field format and I'd rather it appear in the description of the ticket.

Looking at the forms feature in JSM it appears to be a bit more robust and would support the features I am looking for. This functionality does not exist in the company managed jira project.

Does anyone have any good suggestions on how to approach this type of configuration and I would like to avoid using add-ons if possible

Accepted answers

Varsha Joshi

Hi @Jeffrey Bistrong

I have implemented something similar for our bug intake screen. Create a custom field of the type paragraph and then click on the ellipsis and find Contexts and default value. Configure the default value to show a template as what you want to capture.

Hope this works.

All comments

Mikael Sandberg

Yes, this can be done without using linked custom fields. One way of doing it is to have an automation that triggers on form submitted, you can then use Forms smart values to access the data and append it to the description. Have a look at this article for more information.

Jeffrey Bistrong

thank you for sharing, this is helpful, but but the problem is that the forms feature in jira core doesn't support adding fields like it does in JSM. I don't see a way to add a custom field into this form form unless it exists as an actual custom field in jira.

Maybe I am missing something as this is my first time using forms in JIRA

Monosnap Forms - - Jira 2025-08-05 11-01-09.png

Mikael Sandberg

Ah, missed that it was Jira and not JSM. Unfortunately in Jira this is not possible unless you use an app from the Marketplace. The form in Jira only works on issue create.

Varsha Joshi

Hi @Jeffrey Bistrong

Hope this works.

Jeffrey Bistrong

thanks, that worked perfectly

Olha Yevdokymova_SaaSJet

Hi @Jeffrey Bistrong

If you ever decide to try an app to solve this:
With Smart Forms for Jira (developed by my team), you could:

Create a form with all the fields you want.
Map the all responses directly into the description field or any other field or even dont map at all instead of custom fields.
Share the form internally, externally or attach it to specific issue types in your company-managed project.
Use conditional logic, required fields, and help text so users always submit complete, structured information.

That approach keeps your Jira instance clean (no extra custom fields) but still gives you the form-based guidance you’d get in JSM.

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