did not get bitbucket account with ondemand instance, linked account is not reporting commits

Phillip Kopp

i signed up for an ondemand instance but the bitbucket dvcs link does not show up automatically (i.e. there was no dvcs connections active). i created a seperate bitbucket account and repo, then linked it through dvcs, but it is not reporting any commits through jira? what can we do here?

AgentSmith

Glad you got it linked, integration won't happen automatically with a free user tier plan (as it would also put a link to Bitbucket in your app navigator).

In any case, I wanted to ensure you are referring/using the correct syntax:

https://confluence.atlassian.com/display/AOD/Processing+JIRA+issues+with+commit+messages

Aside from that, there a few reasons why commits aren't showing up:

Symptom: The email address cannot be found in JIRA

Solution: Update email for either JIRA user or DVCS user.

Symptom: There are more users in JIRA with the same email address.

Solution: As emails are used to map to JIRA users, they should be unique in JIRA to have the feature working.

Symptom: The email address is not configured in Git or Mercurial.

Solution: User should configure an email address in .hgrc or .gitconfig.

Symptom: User doesn't have permission to log work.

Solution: Grant user permission to log work in Jira.

If none of the above suggestions corrects the problem, please open a support request at support.atlassian.comand include an example issue so that we can take a closer look.

Hope this helps!