When closing an issue, JIRA keeps asking for time spent although it is already filled out

Manuel Pereira_x9h85z

"Time tracking" or, more specifically, "Time Spent" is a mandatory field before closing an issue in my project.

I was able to add it to the 'Close Issue' window, so that the users don't have to keep closing the window to add it on the ticket's main page and then go back to closing the issue.

However, despite the field being correctly filled out, JIRA keeps asking for the field saying it's required... (and yes, I've tried all the different formats, entering and tabbing, etc).

Help?

Trudy P Claspill

Hello @Manuel Pereira 

Welcome to the Atlassian community.

According to the message it is the Sum Time Spent field that is required, not the Time Spent field that is in your transition screen.

Notice that there are 2 Time Spent fields that could be chosen in a Validator/Field Required configuration. You need to change it to use the one named "Time Spent".