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How to reassign the ticket to back to assignee when ToDo..??

Vishnu Jeevaji

if A is manager and created ticket 1, 2 and 3. Assigned to B,C, & D. if B completes ticket 1 and moved to QA section and by automation assigned to QA person (E), and QA person finds bug or issue on that ticket so will add a comment and move it back to ToDo. Can automation auto reassign that ticket to B...???

Accepted answers

Yogesh Mude_f9cg0f

@Vishnu Jeevaji

Yes, we can. For this you need to store that previsous assignee to the another field Like User picker and when the ticket goes back to the To Do then you can copy that stored field values back to the assignee.

All comments

Yogesh Mude_f9cg0f

@Vishnu Jeevaji

Vishnu Jeevaji

Hey @Yogesh Mude thank you for quick response. Can you guide me getting that, how to create and store the previous data ..??

Yogesh Mude_f9cg0f

Using the jira automation...here when ever the ticket transitioned to QA, you need to copy the Assignee to the USer piecker field (let say, Previous assignee etc) and when the QA transitioned the same ticket back to TO DO status then you can Copy that Previous assignee field to Assignee.

so to do this ...select the trigger Work item transitioned here you need to select the source and target status..like from To DO to QA etc and add Edit work Item action and select the field Previous Assignee and copy the Assignee field to this field.

Repeat the same while transitioning the ticket back to To Do from QA and copy the Previous assignee field to the Assignee.

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