Dear Team,
With our current system setup, when we add a customer organization to the organization field of a ticket, customers receive only the initial notification by default. To receive further updates, they must access the portal, locate the specific request, and enable the notification toggle to get all related operational notifications.
This is a limitation for us, as customers prefer to receive all notifications for all operations by default without needing to visit the portal. How can we configure the system to achieve this? Additionally, to address this limitation, what would happen if we add customers as request participants instead? Thank you.
