JIRA Failure after upgrading

Question

Dear team,

We upgraded yesterday our Jira system from version 9.17.3 to version 10.3.8. The process of upgrade was completed successfully, but about 10 to 12 hours later Jira failed.

The service was showing as running but the interface was not responding.

We restarted the server and now works ok, but we need to know that there is no other issue that will cause another failure later.

Is there a way to attach the log files in order to check?

Regards,

Nicoletta

NICOLETTA HADJILAMBI · Answer

Hi Rajat,

Thank you for your answer.

I solved the issue.

After upgrading jira, Atlassian Jira -Plugins - WebHooks Plugin, was enabled but the modules of it were not enabled. So I disabled the plugin and enable it again, and then the correct modules were enabled and it worked.

Thank you

Rajat Pratap Singh · Answer

Just a quick note: After updating the Java heap size (-Xms and -Xmx values) in the setenv.sh or setenv.bat file, it's necessary to restart Jira for the changes to take effect.

Regards
Rajat

Rajat Pratap Singh · Answer

Hi @NICOLETTA HADJILAMBI

It’s best to send the logs to Atlassian via a support ticket so their team can take a closer look. You can raise a ticket here: https://support.atlassian.com/

Meanwhile, you may also want to check if Jira has sufficient Java heap space allocated. It’s possible the application is running out of memory.
You can adjust the heap size by editing the setenv.sh file (for Linux) or setenv.bat file (for Windows) located in the <Jira_Install>/bin directory.
Look for the -Xms (initial heap size) and -Xmx (maximum heap size) parameters and increase them as needed based on your server capacity.

Hope this helps!

Regards
Rajat