Pulbic signup without a password

Question

This question is in reference to Atlassian Documentation: Enabling public signup and CAPTCHA

I am using Atlassian Cloud ServiceDesk. I want to enable public signup which allows anyone to submit a ticket or access to our knowledgebase. However, we don't want potential customers to have to set up an account/password in order to submit a request.

Is there a way to allow public access without creating an account? We want public to submit requests to us without the hassle of remembering login information. Makes sense?

unknown · Answer

Thank you Nic. Makes sense.

My boss told me that Zendesk has a way to do that - but I think we are talking about a different use case. You can apparently setup a request form for public consumption without the need for set up an account. Again, different use case...I need to dig deeper.

Thanks again for the quick response..

Nic Brough -Adaptavist- · Answer

JIRA Service Desk needs to know basic details about a user - there has to be a user "object" for it to work with.  So you have to have a sign-up of some sort.

If you were to allow anonymous access, then you'd still need some way to capture contact and response details.  So you might as well do it with an account.