Auto creation of tasks from mail to jira

Question

Hi everyone,

Has anyone found a way to automatically create issues or tasks in Jira when sending an email to a specific address?

For example, let’s say I include a certain email in the “To” or “CC” field—can that trigger Jira to open a task?

Thank you very much!

Andrea Rákosfalvy _META-INF_ · Answer

Hi @Eran Roiter

The default for Jira would be the Jira mail handler, as Marc already mentioned.

If you are interested in more complex rules for opening tickets and handling replies, or communicating with users who do not have an account on your instance, you can also take a look at our app Email This Issue.

Feel free to reach out to us to request a demo.

Kind Regards,
Andrea

META-INF (Email This Issue support)

Marc -Devoteam- · Answer

Hi @Eran Roiter

If you use Jira and NOT Jira Service Mangement, you can configure a Jira Mail Handler.

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Deivid Araujo · Answer

Hi Eran!

I think this document can help you:

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/