as a admin, where I can grant or approve the MCP permission in Jira website ?

jalenwang(王一欽)

After following the steps to install and configure Jira MCP for Claude code,

we met below error message when calling function like "jira_download_attachments".

 

But we can not find where we can authorize the access in website ,

can someone enlighten us how to do it ?! 

Usman_ju24nf

Hello @jalenwang(王一欽) 

The error message you’re seeing means that the Atlassian MCP app requires authorization from a site administrator before it can access Jira data on your Atlassian Cloud site (“mobiledrivetech.atlassian.net”). This is a common security/permissions step for new integrations. 

You can see the guide here - https://confluence.atlassian.com/confkb/how-to-fix-the-error-message-your-site-admin-must-authorize-this-app-for-the-site-instance-name-atlassian-net-before-the-app-can-access-your-account-1600324364.html

But here’s how a site admin can authorize the app:

• Log in as Site Admin: An Atlassian site admin for “mobiledrivetech.atlassian.net” is required. Product admins alone are not sufficient—site admin rights are necessary to approve integrations
• Go to Atlassian Administration:
  • Visit https://admin.atlassian.com, and select your organization/site if you manage more than one
• Navigate to Connected Apps:

  • In the sidebar, click “Connected apps” (or “Apps” > “Manage apps” for some admin consoles).

  • Find “Atlassian MCP” in the list of connected or available apps.

• Authorize the App:

  • Click the “Atlassian MCP” app.

  • Approve or authorize access for “mobiledrivetech.atlassian.net.”

  • You may need to review and approve the access scope requested (shown in your screenshot as “View” and “Update” for jira-work data)

• Retry Your Action: After authorization, users should be able to connect and use MCP-related features, including functions like jira_download_attachments.

If You Don’t See the App:

• Make sure you’re logged into the correct site and account.

• Some admin consoles label this as “Connected apps,” “Third-party apps,” or “App requests.”

If You Are Not a Site Admin:

• You must contact a current site admin to ask them to complete the above steps.

• If you’re unsure who that is, go to your Atlassian profile, check the admin list, or ask your IT/support team.

You can also take a look at the guide here as well for further details on Managing your apps - https://support.atlassian.com/security-and-access-policies/docs/manage-your-users-third-party-apps/