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Custom field not appearing in a 2nd Service Request

Sebastian Santoyo

Hello community

I created a custom field ("Oficial" - a user pick field) and put it in the service request "Consultas" in the work item view

Screenshot 2025-07-30 at 5.10.40 p.m..png

Not a problem, but...

That same field, I can only add it in a 2nd service request (Documento(s) entregable(s)) BUT ONLY IN THE Request form

Screenshot 2025-07-30 at 5.12.00 p.m..png

When I try to. add that field "Oficial" in the work item view of the Svc. Request ir doesn't find it, it displays the message We couldn’t find a match for your search

Screenshot 2025-07-30 at 5.16.47 p.m..png

How can I fix this?

Accepted answers

All comments

Ana Livia Rocha Silva

Hi @Sebastian Santoyo!

Have you tryed adding the field to the screen scheme of the Work Item associated with that Requet Type first?

Regards,

Ana

Pedro Olmo_7tm5vp

Hello @Sebastian Santoyo ,

Have you added the field to the work item screens?

Regards

Marc -Devoteam-

Hi @Sebastian Santoyo

Are both service request type, using the same work item type and are they using the same screens?

So check :

Work item type used
Screens related to work item types
Field Configurations in relation to work item types

Sebastian Santoyo

Hello Marc thanks

Work item types are the same

Screenshot 2025-07-31 at 1.56.51 p.m..png

Screenshot 2025-07-31 at 1.57.58 p.m..png

The screens related has that field

Screenshot 2025-07-31 at 1.59.37 p.m..png

Screenshot 2025-07-31 at 2.01.00 p.m..png

the filed is present in the work item type, in the "Field configuration"

Screenshot 2025-07-31 at 2.05.34 p.m..png

Screenshot 2025-07-31 at 2.04.18 p.m..png

Sebastian Santoyo

hello Ana yes, please look at the screenshots in my reply to Marc

Sebastian Santoyo

sure Pedro, please look at the screenshots in my reply to Marc

Marc -Devoteam-

HI @Sebastian Santoyo

I missed this on you first screenshot the field message is, it's already on the work item view,

Whay if you open an issue with the request type (Documento(s) entregable(s)) and then press the 3 dots in the issue and choose find my field?

Pedro Olmo_7tm5vp

Hello @Sebastian Santoyo

Looking at your configuration, it occurs to me that you might have the 'Oficial' field configured in a different context that doesn’t match the project and the work item. Could you check the field’s configuration in its contexts?

Configure field contexts in your site | Atlassian Support

Regards

Sebastian Santoyo

Hi All I found a Dirty workaround to fix this.

1. Field not appearing in the Work Item View

Screenshot 2025-08-04 at 9.55.46 a.m..png

2. Adding (and saving) that field in the Request form

Screenshot 2025-08-04 at 9.58.00 a.m..png

3. Now the field appears in the Work Item View, I add it and there appears the warning

Some fields will be removed from the request form
Adding fields to the work item view will remove any already in the request form and make them available for agents on the work item only.

Screenshot 2025-08-04 at 9.59.36 a.m..png

Ugly workaround in fact. Something I dislike about Jira SM. You Often solve with nonsense trial an error rather than clean, logica, user friendly and orthodox solutions.

Sebastian Santoyo

I just found a solution, please take a look below at my latest screenshots

Sebastian Santoyo

I just found a solution, please take a look below at my latest screenshots

Not clean but as I could not with orthodox methods proposed by you and other users I did with some nonsense trial and error.... Jira Style I call it LOL

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