How can I use Jira automation to update the description field with expand boxes?

Question

Hello, I am trying to use automation to add expand boxes into description fields after publish. Can someone help me with the automation / description field formatting? I have tried a couple formats - which don't work... {{issue.description}} ---- ---- {expand:title=Details} Here are the detailed steps: 1. Open the dashboard. 2. Click on "Reports". 3. Select the desired report. {expand} This is what I am trying to accomplish with automation: Any assistance would be greatly appreciated! Thanks, Jonathan

Bill Sheboy · Answer

Hi @Jonathan Smith

Most of the rich text markups and macros are not supported by the built-in automation Edit Work Item action.  (This may be because rules appear to use version 2 of the REST API endpoints.)

At this time, I believe the only workaround is to use Atlassian Document Format (ADF) and the REST API endpoint (v3 or later) to update the work item using the Send Web Request action.

Kind regards,
Bill

Jonathan Smith · Answer

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