Restricting access to submitted requests

Question

Hi Community,

Is it possible / has any configured the ability to restrict access to submitted requests via the JSM portal using a custom field?

I've looked at this article (https://support.atlassian.com/jira/kb/restrict-access-to-certain-jira-issues-based-on-the-value-of-a-custom-field/) but I'm not sure it will achieve our desired outcome.

We have some clients who require security clearance in order to provide them with support on the sites and servers. However, only a limited number of team members have security clearance.

We'd like to restrict access to any tickets submitted for the specific clients, locking access down to only the security cleared agents in JSM.

Any suggestions on how to achieve this.

I can see arguments both for and against doing this so I am curious to know how other people achieve this.

Thanks,

Julia.

arielei · Answer

Hello @Julia Watson-Clarke

Were you able to resolve your issue?

Aaron Pavez _ServiceRocket_ · Answer

Hi @Julia Watson-Clarke

You could also use security schemes. Either permissions or security schemes will do.

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

Regards

arielei · Answer

Hello @Julia Watson-Clarke

You can achieve this by setting the permission scheme:

1. remove the "Service Project Customer - Portal Access" and add a group instead.

2. then simply add whoever you want to that group and they will have access to open requests.