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We would like to Force MFA to user, but found out managed account under verify domain is zero

Functional RTE

Hi we would like to force MFA for users
We noticed that we need to have managed accounts under verify domain,

So we tried to add existing users as managed accounts and we thought we could use the "Claim accounts" features but when we clicks, it cannot claim the users

Could you suggest how to add those users into managed user to enable force MFA ?

Screenshot 2025-07-30 194518.png
Screenshot 2025-07-30 194031.png

Accepted answers

All comments

Marc -Devoteam-

Hi @Functional RTE

MFA is set based on a policy.

From which domain do you want to claim accounts? From accenture, this will not be possible unless they approve the claim and provide details.

Functional RTE

Hi @Marc -Devoteam- "autox.co.th" that we would like to claim

Also, we would like to know if this is associated with organization as well? that we found that we are under "autox-servicedesk" not sure if that is the reason we cannot find any managed account with @autox.co.th under autox.co.th domain? Screenshot 2025-07-30 222043.png

Marc -Devoteam-

Hi @Functional RTE

A claimed domain is not in any related to an Organization in relation to a JSM project?

Managed users are in a policy in Atlassian Administration is the set to MFA or SSO.

Functional RTE

Hi @Marc -Devoteam- , so could you help how could I add 66 users to managed user under "autox.co.th" verified domain? in order to do force MFA (either all 66 or specific users)

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