Standard vs Premium Plan

Question

My questions are releated to the real changes that are caused by moving some features to the Premium Plan:

1. I understand that Changes/Problems and Post-reviews queues are going to be moved to Unassigned queue and all data is going to be migrated there, but what about with new cases raised after the change? Will our customers still be able to submit cases through the portal as it is now? Will they be found in the Unassigned queue?

2. Will the change have an impact on workflows?

Mariusz Mika · Answer

@Susan Waldrip Thank you for your information and as I understand after disabling the Change management feature, how can I restore all the cases from unassigned to visible queue?

Susan Waldrip · Answer

Hi @Mariusz Mika , I also have Standard plan and will not be moving to Premium. I am currently using the "Change" Work Type (issue type) in one of my projects, which is usually used for Change Management; as @Kris Dewachter said, it will still be available after Change Management is removed from the Standard plan but if you've used any automations, filters, dashboard gadgets, or reports related to Change Management, they may break.

Kris Dewachter · Answer

Hi @Mariusz Mika ,

I presume you already found the documentation from Atlassian about the migration.

It states that there will be no data loss when you remain on the standard plan. But not all functionality keep working.

So I presume you still will be able to create new changes or problems, because the issue types and request types will remain, but the specific functionality (ex. calendar) for these specific types will no longer be available. And new and existing issues will be moved to the "unassigned" queue.

br,

Kris