How can I change the default notification rules for both new and existing users?

Question

Using role-based notification rules just overrides this configuration without allowing users to change it later. I want to update how their accounts are initially configured—either when created or as they are today—but still allow them to customize the settings if they want to."

Utkarsh Agarwal · Answer

Hi @Daniel Garza Fraire

Thanks for clarifying with the screenshot and link.
You’re referring to the alert notification rules found under personal profile settings (at /jira/settings/personal/alert-notifications).

At the moment, Jira/JSM does not let admins set or update the default alert notification rules for new or existing users—each user manages these settings themselves from their personal profile. There isn’t a bulk option or admin override that still allows users to customize their notifications later.

The best workaround is to provide users with a guide or template during onboarding so they know how to set up their notification rules.

If this feature would help your team, consider raising or voting for a suggestion on Atlassian’s public issue tracker: https://support.atlassian.com/contact/

Kind Regards
Utkarsh

Daniel Garza Fraire · Answer

Hi Utkarsh im refering to this ones shown on this link

https://site-name.atlassian.net/jira/settings/personal/alert-notifications

Utkarsh Agarwal · Answer

Hi @Daniel Garza Fraire

Welcome to the community!

Just to clarify—when you mention “default notification rules,” are you referring to:

* The personal notification settings users see in their profile (e.g., email alerts, mentions, etc.),
* The JSM customer/agent notifications configured under Project Settings, or
* Project-level notification schemes tied to roles?

Understanding this will help tailor the response better, especially since the control available differs across those levels.