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Technical Question

Super Diego

I want to import a CSV file into a project that has the Field "Linked Work Items:

Linked Work Items

supports [AUTO-947]

Some of the new cases have two support items, like this one:

supports [AUTO-937, AUTO-944]

The problem is that when I do a validation before importing the file, I get these errors:

025-07-29 17:19:46,294 WARN - Issue link 'Relates' between 'autoid-3121375300206595944' and 'supports [AUTO-947]' cannot be created - at least one of the issues couldn't be found. (From the Log).

Map values
Your file statistics:
0 issue/s will be created correctly
179 issue/s will be created with warnings
0 issue/s will not be created due to errors
The validation process has found 100 warning/s

Issue link 'Support' between 'autoid--6637690284820449134' and 'supports [AUTO-947]' cannot be created - at least one of the issues couldn't be found.
Issue link 'Support' between 'autoid-6562370260331564290' and 'supports [AUTO-937, AUTO-944]' cannot be created - at least one of the issues couldn't be found.
Issue link 'Support' between 'autoid-7468139937752763311' and 'supports [AUTO-937]' cannot be created - at least one of the issues couldn't be found.
Issue link 'Support' between 'autoid--3559179491925006892' and 'supports [AUTO-932]' cannot be created - at least one of the issues couldn't be found.
Issue link 'Support' between 'autoid--3517187321780204575' and 'supports [AUTO-932]' cannot be created - at least one of the issues couldn't be found.

I know it has to do with the format in the CSV. How can I fix this?

Accepted answers

Trudy P Claspill

Hello @Super Diego

Can you provide an example of your import data that includes the headers, issue key(s) and data you provide for trying to create links between issues?

All comments

Trudy P Claspill

Hello @Super Diego

Can you provide an example of your import data that includes the headers, issue key(s) and data you provide for trying to create links between issues?

Super Diego

Under the D and E columns, I have tried different fields, like relates, support.

So far not luck.

Thanks

Trudy P Claspill

Can you show us an example of an issue where a link already exists like the ones you are trying to create? Specifically I would like to see the Linked Work Items section.

I suspect part of the problem is that you should only have an issue key as the data to import. "supports" should not be in the data.

There may be another problem though if in the Linked Work Items section you see the word "supports" as a header, like how "blocks", "implements" and "is blocked by" appear below.

Screenshot 2025-07-29 at 1.11.41 PM.png

The column header you use in the CSV has to match to the link type you want to create. If the Linked Work Items section is showing "supports" as the heading, then having the column named "blocks" may be the incorrect choice.

To ensure you have the correct name, can you show us the Link Types information available at:

https://yourBaseURL/secure/admin/ViewLinkTypes!default.jspa

Can you also show us the field mapping you are configuring when you import the CSV?

This KB on importing issue links is labeled as specific to Data Center, but the information is relevant to Cloud also to explain how linked issue imports are handled. You may find it useful.

https://support.atlassian.com/jira/kb/how-to-import-issue-links-from-a-csv-file-in-jira/

Super Diego

The Work Item should be"supports", but I tried that one and didn't work

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