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Bug regarding issues search

Tamar Peer

Hey,

Some users are unable to locate specific Issues numbers via the Jira search bar in the board, even though those issues do exist and can be accessed directly via a link/ backlog. This seems to affect both the quick search and advanced search functionalities.

Would appreciate your help

Accepted answers

Dwight Holman

Your experience might be a result of Atlassian's change to search: it now generates a JQL query using "textfields" instead of "text". This means it does not search in comments - which is confusing for users.

There are multiple suggestions in the backlog about this:

The workaround is to edit the JQL - change it from

textfields ~ "keywords*"

to:

text ~ "keywords*"

Trudy P Claspill

Hello @Tamar Peer

I recommend that you report this issue to your Jira Admins and have them raise a support case directly with Atlassian at

https://support.atlassian.com/contact/#/

There have been at least two other posts in this community about the same problem.

There was a change released for Team Managed board searches and filtering, per this article posted July 27, which may be related to the problem.

https://community.atlassian.com/forums/Jira-articles/Changed-to-filters-in-team-managed-software-boards/ba-p/3077733

All comments

Aaron Williams

Hi @Tamar Peer

Not that this is the answer, but if it's only for some users I would start with a permissions check.

Compare then to someone who is able to do what is needed and see if anything is different.

Thanks

Aaron.

Dwight Holman

There are multiple suggestions in the backlog about this:

The workaround is to edit the JQL - change it from

textfields ~ "keywords*"

to:

text ~ "keywords*"

Tamar Peer

Hey Thanks! the issue is about the issue numbers NOT about the comments.

For example, if i search for issue 2873 in the sprint tab, it will show me 0 results.

But if I search for the same issue number in the backlog i see the result immidiatly IN THE SPRINT.

Tamar Peer

Hey,

The issue is not on the user permissions side. It's actually the filter issue when we are NOT able to find issue numbers in the sprint, only in the backlog. it is very annoying.

Staffan Redelius

Hi @Tamar Peer

If I understand you correctly you can not find issue 2873 in your active sprint board but you can find it when you search in the backlog?

If it is visible to some team members using the same board it sounds like it is related differences in the permissions for the user.

If the behavior is consistent for all users it sounds like it is related to the board configuration, in that case check the Board settings.

Check that the status for the work items you are searching for is mapped to the columns in the active sprint.
Check that the board filter includes the issues you are looking for
Check that the Board settings ->Layout -> Swimlane to see what method is used to group items

Let me know if this helps!

Best regards,
/Staffan

Tamar Peer

Hey Thanks for the quick response!
The behavior is consistent for all users
In the board settings there are the following options:

- Columns and statuses

- Custom filters

- Card cover images

- Timeline

What should I choose?

Trudy P Claspill

Hello @Tamar Peer

I recommend that you report this issue to your Jira Admins and have them raise a support case directly with Atlassian at

https://support.atlassian.com/contact/#/

There have been at least two other posts in this community about the same problem.

There was a change released for Team Managed board searches and filtering, per this article posted July 27, which may be related to the problem.

https://community.atlassian.com/forums/Jira-articles/Changed-to-filters-in-team-managed-software-boards/ba-p/3077733

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