Generate tickets via Email

Question

I am using Atlassian Service Management for ticketing. It is linked to my official ID, I want whenever an email is sent on that official email ID, a ticket shd be automatically generated in Jira, I did all the setting, however it doesn't seems to be working

diva overwatch · Answer

It looks like the settings are generally correct, but the problem may be in how the email gets to Jira. Make sure that the system actually receives the email and that the email address is correctly configured in your project settings. Also check if the sender has the necessary rights to create a request. Sometimes a simple check from another email address can help determine where the delay is occurring. By the way, at the link  I can also share an interesting site where you can discover useful tips in the world of online games. I've just recently become very interested in such entertainment, maybe you will also be interested in it.

Rilwan Ahmed · Answer

Hi @Support Team ,

Welcome to the community !!

You need to first Manage permissions for sending email requests and adding other participants by email in  Customer permissions. i.e. keep Channel access to Open

You can also refer to "Add an external email address for receiving requests for more details