How do i edit work item layout to whats in the screenshot attached, i want to move the field "impacted time" to where my "root cause", "risk mitigation" etc is
My issue type needed a request type, so after i gave the issue type a request type, it was fairly straight forward to do
Hi @Harold Prestage
Fields marked as green are filled by customer on portal form. Fields on right panel (including your red marked field) are fields used by agents. It is not possible to move red marked field into green marked fields.
Regards,
Seba
HI @Sebastian Krzewiński
My root cause and risk mitigation fields are not on the customer portal form as you mentioned
Harold
Hello @Harold Prestage ,
You can open configure in your JSM work item:
The next step is change your field "Impacted Time" from "Context field" to "Description fields".
Regards
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