Subtasks not linking to Task Issue Type

Question

I am trying to create an automation rule when a Task with the summary of CtF Phase 1 is created then create two sub-tasks for that task issue type. But it will not display those subtasks under the task issue type. Not sure why. It is creating them, just not displaying them under the task.

The task is linked under a different issue type. Not sure if this is preventing it.

Trudy P Claspill · Answer

@Mahnoor Arshad

Both @Bharat Kalia and @Aaron Williams have made valid points.

Additionally, while your post indicates you are using the Jira Cloud product, the graphics in your screen images are from the Jira Data Center product. Automation functionality can be different between these two products, so it is important to note the correct product.

Adding a visual for @Bharat Kalia 's point, when you are adding the step to create the sub-tasks use the Create Sub-task action rather than the Create Issue action:

Bharat Kalia · Answer

Hey @Mahnoor Arshad - I think you should use the "Create Sub-tasks" action while it seems like you are creating two new issues not subtask. You cannot have subtasks for the same issue type.

- Best would be using "CF Phase 1" which is custom issue type and then create "Subtask" using the subtask issue type.

Hierarchy of the type matters here. In order to be a subtask the second issue type being used should be of subtask category.

Hope it helps.

Thanks,

Bharat

Aaron Williams · Answer

Hi @Mahnoor Arshad

This will be down to the fact that the issuetypes you are creating aren't sub-task issuetypes, but standard issuetypes.

Only a sub-task issuetype can be a child item of a standard issuetype.

Task in this instance is a standard issue type, so it can have subtasks, but the Task issuetype cannot be a subtask itself.

Thanks

Aaron.