Creators of tasks and their roles

Question

Hi, I would like to understand what are the roles of JIRA tasks creators. For example I would like to have an answer to questions like:
1. Which role in the company creates the JIRA tasks the most, example answer: 50% of tasks creators are product manager/engineers.

2. Which role in the company creates the JIRA epics / tasks / stories / sub tasks the most?

3. Which role in the company adds / edits tasks descriptions?

Is there a way to check it?

Petru Simion [Simitech Ltd.] · Answer

Hi @Katarzyna Turnau ,

Roles are defined in projects, and each role in the project can be used in different ways, depending on your project permission scheme as well as the way they are used in your workflows conditions, validators and post functions.

If your organisation needs a comprehensive approach over how roles are used across the organisation you will need a tool to visualise how roles are assigned to your projects.

If you need to visualise how roles are being used across your organisation and are open to apps you can use Roles Dashboard for Jira , an app released by our company.

You can search for all roles in all projects or filter by projects.

The search result is gonna be displayed in two perspectives:

* Project-Role-User Relationship

* User-Role-Project Relationship

Result is exportable in CSV format.

Regards,

Petru

Trudy P Claspill · Answer

Hello @Katarzyna Turnau

Welcome to the Atlassian community.

Are you looking for general statistics across the Atlassian ecosystem, or are you trying to pull statistics for your instance specifically?

If the latter have you done any configuration of your environment to provide information to Jira about the "company role" of each user?

Something I looked at recently is the app User Profiles. If you use Microsoft 365 as the backend for your user provisioning, this app can connect to that and pull additional attributes for each user, such as phone number, location, and company role, if you have that info as part of Microsoft 365. You can create custom fields for use in the work items that can be populated with data obtained through the app. Those custom fields can be used in JQL, so you can then start filtering work items based on the attribute associated with users in various User Picker fields like Reporter.

Disclaimer: I have never actually used the app. I discovered it while doing an Jira DC to Cloud Migration assessment for a client that uses the app in Jira DC.

G subramanyam · Answer

Hi @Katarzyna Turnau welcome to Atlassian community.

The details shared by @Evgenii might have already answered your query

Let's break down your questions, as I see an other side:

Jira stores key information for each issue.

* Reporter: The user who originally created the issue (task, epic, story, sub-task). This directly answers your "who creates the most" questions.

* Updater: The user who last made any change to the issue.

* History Tab: Every change made to an issue, including description edits, field changes, and status transitions, is recorded here along with who made the change and when.

You queries:

* Which role creates the JIRA tasks the most? Use JQL (issuetype = Task and look at Reporter), export data, and map Reporter to your "company role" list.

* Which role creates the JIRA epics / tasks / stories / sub tasks the most? Same as #1, but use JQL like issuetype in (Epic, Story, Task, "Sub-task"), then group by Reporter and Issue Type.

* Which role adds / edits tasks descriptions? This is harder to pinpoint specifically to description edits via standard reports. You can track who updated by the issue (description changed), but for precise "who edited what field," you might need to rely on exporting issue history or using a specialized BI tool that can parse the issue change log.