we have a user who is unable to use mfa in Jira - could you please let me know steps to resolve thank you
Hello @Charley Letezeio
Welcome to the Atlassian community.
What is the exact problem they are encountering?
Are they getting the MFA prompt?
Are they able to provide the appropriate response to the prompt?
Are they getting an error message?
Is the account a managed user account or unmanaged user account?
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