I am setting up the Virtual Agent for our users to use with our knowledge center. After they have had their question answered by the virtual agent they are asked "Did this resolve your issue?" and if Yes is chosen they are asked "How would you rate your support experience?" and offered a drop down for the CSAT rating. However the only selection available in the drop down is for "5-very good."
Can someone please let me know how I get the other ratings to display in this drop down for the Virtual Agent? Or is this a known issue? It kind of looks like the rest of the options are being hidden behind the "Enter your response" section.
