Users as Assets in Jira

Question

We are planning on bringing in users to Assets from Entra ID. However we want to link fields such as reporter to the user asset so techs can look up people by employee ID. We also want to show the user data on the tickets such as location, phone number, and a few other attributes. Do we have to create a new asset object field to link this? It seems contradictory to me if that is the case, we have the user data in user, and now in asset, can we link them together?

Christopher Yen · Accepted Answer

Hi @Mikel Whipple

A new asset object field is needed, I just named it "linked customer" and put it in our assets tab on the screen, the good news is that the link can be automated with the reporter and once linked their object attributes can be displayed in the ticket. I'll screenshot my setup below, if you have questions let me know!

Marc -Devoteam- · Accepted Answer

Hi @Mikel Whipple

Create an extra custom field of type assets, set the assets configuration to the right scheme and use the following.

Filter scope (AQL): objectType = "Employee"

Make sure to set the allow search filtering by email address and provide all the object attributes you want to show when the field is set.

In an automation rule, user as trigger work item created and then edit the newly created custom field.

"<email attribute name>" = "{{reporter.emailAddress}}"