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Additional Work Type Hierarchy Level

Jason Patrick_348ccy

I have set up a Team Managed Project in Jira Cloud Premium. Currently the project is using the default hierarchy for Software Projects:

Epic (level 1)
|-- standard issue types (level 0) i.e. Story, Bug, Task
    |-- subtask issue types (level -1)

What I would like to do is move Epic to Level 2 and have that as a parent of Feature. Then have Feature as a parent to Standard issue types.

I have read that you can add Initiative in as Level 2, with Epic staying as Level 1, thus adding the additional hierarchy. That would be fine as well, but not sure how to add that to a Team Managed project. If it has to be Company Managed that's fine, I can set it up again. However, I'm not sure how to make Epic a child of Initiative.

To sum up, I would like to have a Level 2 as Parent of Level 1. Level 1 as Parent of Standard Issue types, as well as maintaining Subtask issue types.

Any help anyone can provide would be very appreciated!

Accepted answers

Trudy P Claspill

Hello @Jason Patrick

Welcome to the Atlassian community.

Your requirement can be met. You can keep your Team Managed project, but you will have to add a Company Managed project to contain the Level 2 issues.

https://community.atlassian.com/forums/Advanced-planning-articles/Parenting-a-team-managed-epic-with-a-company-managed-initiative/ba-p/2638197

Team Managed projects are limited to the three-level hierarchy.

To get an addition level (level 2) requires:

- Modifying the global Issue Type Hierarchy to add an issue type to level 2

- Create a Company Managed project where the level 2 issues are created, because Team Managed projects don't directly support anything beyond the native 3 levels.

- Create a Plan (from the Plans menu) that has as sources both the Team Managed project and the Company Managed project where your level 2 issues exist

- To make a Team Managed project "Epic" a child of the Company Managed project "Initiative", refer to https://support.atlassian.com/jira-software-cloud/docs/link-issue-to-a-parent-in-advanced-roadmaps/

All comments

Tinker Fadoua

Welcome to the Atlassian Community @Jason Patrick !

I am afraid to say that is not an available option for team managed projects.

Best,

Fadoua

Rajat Pratap Singh

@Tinker Fadoua @Jason Patrick What if we create an empty Company-managed project in Jira and include both Company-managed and Team-managed projects in an Advanced Roadmaps plan? That way, we can still use the custom hierarchy levels.

Dave Mathijs

Hi @Jason Patrick welcome to the Atlassian Community Forums!

💡Don't create team-manage projects ... thank me later. 😉

Please read the following documentation article: Configure the work type hierarchy

Trudy P Claspill

Hello @Jason Patrick

Welcome to the Atlassian community.

Your requirement can be met. You can keep your Team Managed project, but you will have to add a Company Managed project to contain the Level 2 issues.

https://community.atlassian.com/forums/Advanced-planning-articles/Parenting-a-team-managed-epic-with-a-company-managed-initiative/ba-p/2638197

Team Managed projects are limited to the three-level hierarchy.

To get an addition level (level 2) requires:

- Modifying the global Issue Type Hierarchy to add an issue type to level 2

- Create a Company Managed project where the level 2 issues are created, because Team Managed projects don't directly support anything beyond the native 3 levels.

- Create a Plan (from the Plans menu) that has as sources both the Team Managed project and the Company Managed project where your level 2 issues exist

Tinker Fadoua

@Rajat Pratap Singh it will only apply to Company Managed Projects. Not the team one

Tinker Fadoua

@Trudy P Claspill we are using SAFe in DC and were told after migration to Cloud we can have the hierarchy we have in DC which is more than the 3 levels

Trudy P Claspill

Hello @Tinker Fadoua

I'm not sure of the point you are trying to make in response to my answer. I did not say anything that contradicted your statement.

You can have a hierarchy of more than the default 3 levels in Jira Cloud if you have a Premium or Enterprise subscription.

The additional hierarchy levels must be defined in the Global Issue Type Hierarchy configuration.

The issue types at levels 2 and above can be created only in Company Managed projects. You can't have more than 3 levels in a Team Managed project.

But you can have Epics (level 1) issues in a Team Managed project be children of level 2 issues in a Company Managed project.

Tinker Fadoua

My misunderstand, my apologies @Trudy P Claspill

Jason Patrick_348ccy

Note taken. Thanks!

Daniel Franz - JXL

Hi @Jason Patrick

Welcome to the community.

As suggested, you can set this up using multiple projects. Just as food for thought, another way to implement the exact hierarchy you are looking for is via work item linking. Work item links give you full flexibility in how you can model your hierarchy, even in team-managed projects, plus unlike Jira hierarchy configuration, they don't globally impact your whole site.

The downside is that work item links aren't natively recognised as parent/child relationships, so you won't get a lot of hierarchy-related features out of the box. This being said, if you are open to solutions from the Atlassian Marketplace, there's a number of apps available that you can use to configure customised work item hierarchies.

E.g., this is how your hierarchy could look in the app that my team and I are working on, JXL for Jira:

In this example, I have implemented a bespoke hierarchy of work types in a team-managed project: Programs, Initiatives, Epics, Stories/Tasks, Subtasks. Work items on the higher levels are connected to each other via "is parent of" / "is child of" work item links, and the work is visualised in a custom structure.

Hope that helps.

Cheers,
Daniel

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