I'm receiving emails like "[Action Required] keep your subscription", but I don't have any. Why?

Question

I keep receiving emails, with the subject: "[Action Required] Jump back in to Confluence to keep your subscription".

But the Confluence URL it talks about has been removed or transferred to someone else long time ago. When I now log into my account (with the same email, to which I receive this notification email) from the link in this email, it says my email doesn't have access to Confluence on URL-here. So, it doesn't even show anything related to this domain.

I go to billing page and there is no Confluence product with the URL mentioned in the "Action Required" email..

So, why do I keep receiving emails about "Action Required" for the product, to which I don't even have an access?

P. S. Whoever answers, please, don't reveal my email here, in public.

Thanks.

Trudy P Claspill · Answer

Hello @tsiklauri

Your email may be listed as a billing contact on that subscription, even if you don't have access to the content of the Confluence site.

If you have concerns about that, I recommend that you contact the Billing support team through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Nikola Perisic · Answer

Hello @tsiklauri

If you think that this is some kind of abuse, you can report it here: abuse@atlassian.com

From my experience Action Required is a legit email from Atlassian pointing that you need to renew the subscription.