Send email to cc'ed/to'ed addresses on issue creation

Question

We have customers that log issues with us via email. What I need to be able to do is to send email notifications to each of the people in the cc and to fields.

From reading here and here it appears that these people should be automatically be added as Request Participants and receive these updates however, only the original reporter receives any emails.

Is there some specific configuration I need to do to turn this on?

Thanks
Ross

Ross Coundon · Answer

No, they're not. I really need it to behave the same way as for the reporter/sender, i.e. create the necessary entities so they can be emailed. Is that possible?

Marc -Devoteam- · Answer

Hi @Ross Coundon

Verify if the CC or BCC users have an account on your instance, are they listed as customers on the project?

Ross Coundon · Answer

Thanks @Marc -Devoteam-

We already have that turned on and the settings we have enabled are in the screenshot, so it would seem like all this is enabled, is there anything else we should be looking at?