when searching and jira id in search bar on jira board i am getting 2 results

Vaibhav Garg_82sbev

Hi atlassian my name is vaibhav garg 

and i am using jira board in my company but there is a bug

when i am going to back log and searching for any jira id like 33172 .... 2 searched result are coming as a count but when when i go through that ... on screem there is only 1 searched result ....

when i am clicking up and down keys on both searched results then its taking me to the same jira 

pawarsachin84

Hello @Vaibhav Garg ,

Welcome to Atlassian Community! 😊

Thank you for your question.

1. Clear your browser's cache and cookies. This is the first and easiest step to rule out any caching issues. If the problem persists, try using an Incognito/Private window or a different browser to see if the problem is specific to your browser profile.

2. Are you using Jira Data Center or Jira Cloud? If you are using Jira Data center then your Jira administrator can initiate a full re-index of Jira. This forces the system to rebuild its search index, potentially resolving any corruption or inconsistencies.

3. If you've tried the above steps and the problem persists, it's best to contact Atlassian Support for assistance.