Attachments Window missing after Ticket is created

Question

I have noticed that the attachments window is only visible during a ticket creation in the portal. You can find the attachments windows either by using it on the work doc view or in the forms.
However after that, once the Request has been created, this useful "attachments window" completely disappears.

If a customer wants to add new attachments he/she must do so via a comment. At which point the attachment will only show up in that specific comment.

When reaching out to atlassian support however (they also use a slightly altered version of JSM), they themselves have this extremely useful feature. You can add new Attachments at the top of the request and also see a list of all previously attached files.

Is there already a ongoing change request about adding this attachment to JSM for the rest as well or will this basic functionality be gatekept from us. In my opinion if Atlassian support themselves are benefiting from this feature, why not relesase it to the public?

Attached you will find a screenshot of the "Wattachment window" that Atlassian Support use:

Marc -Devoteam- · Answer

Hi @Claude Eller

You could see https://jira.atlassian.com/secure/Dashboard.jspa and look if there already is a request on this.

Claude Eller · Answer

Hi Marc,
As I mentioned in the post description, this is not what I'm looking for and is sub par.
We need a window at the top to add new attachments and also the ability to see all attachments including file size, date, etc. at a glance.

Needing to scroll through each individual comment to in order to see attached files for a ticket is simply not reasonable or effective.

Thank you for letting me know, that they are using a 3rd party solution for this.
Still I find it ridiculous, that they themselves obviously see the necessity for something as basic and simple as that otherwise they wouldn't use it. Yet they don't integrate it into JSM core functionality.

So does a ticket for something like this already exist?

Marc -Devoteam- · Answer

Hi @Claude Eller

You can simply add attachments via the comment option, as mentioned.

Atlassian themselves use an additional 3rd party solution on their portal, to provide this.

I can't tell you which.