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I'm having an issue viewing the timeline of the project I'm working on

Marisha

I’m unable to access the Timeline view in our Jira project. Other users in the same project can see the Timeline, but I cannot. I've:

Logged out, cleared cache/cookies,
Tried multiple browsers and incognito mode.

The browser console shows:

<span>Feature flags are not available yet. The feature flag client can't be initialized.
Multiple versions of FeatureGateClients found on the current page.
The currently bound version is 0.0.0-use.local when module version 4.23.4 was loading.</span>

It appears my user account is stuck with an invalid feature flag client version and is unable to initialize properly.

Accepted answers

All comments

Marc -Devoteam-

HI @Marisha

Welcome to the community.

Do you have the same role/permissions as the other users or have you not been granted a license?

Trudy P Claspill

Hello @Marisha

Welcome to the Atlassian community.

You have posted your question in the Jira Service Management Questions forum. Can you confirm for us that this concerns a Jira Service Management project? Get the project Type information from Projects > More Projects > View All Projects. Find the project in the list an tell us what it says in the Type column.

Can you provide a screen image of what you are able to see for the project? You can obscure the details of the issues themselves.

Have you gotten a copy of the specific URL the other users are accessing and tried to access it?

Marisha

It says Team-managed software.

This is what I can see for the project:

I've gotten a URL from other users and when I try to click it I get a 404 error

Marc -Devoteam-

Hi @Marisha

Don't use a URL from a user.

Browse to this project in Jira yourself, the URL presented is a result of a search this will expire after a while.

Marisha

I have, I tried getting a link to see if it would make a difference and it didn't

Marc -Devoteam-

HI @Marisha

Then as I mentioned before, it seems you don't have permissions.

What if you go the the project using:https://<instance-name>.atlassian.net/jira/software/c/projetcs/BKB

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