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How to get an attribute from assets field in automation

Faroek Sweet

Hi everyone,

I’m building a Jira Cloud Automation rule and I’m stuck on reading the value of an Assets field in a smart value condition.

Field: “[JESS] – Assets Deelnemer Afdelingen Teams”
Type: Assets (configured as a dropdown sourcing options from our CMDB)

In the standard work item field I can make it work:

I’ve tried to use this smart value to add a comment:

{{#if(equals(issue.customfield_11455.name, "Uitvoering"))}}Nieuwe aanvraag {{/}}

This works fine for standard select or text fields, but in this case it always returns error:

Unable to add comment to work item

Has anyone solved this before? How can I correctly retrieve the selected CMDB object (or its attributes) from an Assets field in a Jira Automation rule?

Any suggestions would be appreciated!

Accepted answers

All comments

Fabio Racobaldo _Catworkx_

Hi @Faroek Sweet ,

in order to retrieve a specific attribute of your asset field you should use the following approach :

example :

let me know if it works,

Fabio

Faroek Sweet

Hi Fabio,

Thanks for the reply. I've tried the following:

{{#if(equals([JESS] – Assets Deelnemer Afdelingen Teams.Name, "Uitvoering"))}}Nieuwe aanvraag {{/}}

And

{{#if(equals(issue.customfield_11455.Name, "Uitvoering"))}}Nieuwe aanvraag {{/}}

Unfortunately it didn't yield any result.

Bill Sheboy

Hi @Faroek Sweet

Adding to the suggestions from @Fabio Racobaldo _Catworkx_ ...

Context is important for automation rule questions. Please post the following to provide more context:

an image of your complete rule in one single image for continuity
images of any relevant actions / conditions / branches where that smart value expression is used
an image of the audit log details showing the rule execution

Thanks!

Kind regards,
Bill

Faroek Sweet

Hi Bill,

Thank you for the reply. I will provide the requested information.

Complete rule:

Audit logs:

The error "Opmerkingstekst kan niet leeg zijn! (comment)" translates to "comment section can't be empty". If there is any input besides the if-statement it does not give that error.

Thank you for looking into my problem.

Faroek

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