Get description field vslue from assets on the dropdown selected value

Tirupal Reddy

Hi Team,

I am new to the jira and jira service management. Please help me the detailed steps, how to achieve below requirement using automation rules.

Below is my requirement.

Using Jira Service Management custom dropdown selected value change get the description field value from JSM assets and append to the JSM form text field.

 

Thanks

Tirupal

ashu patel_rub1iq

When a user selects a value from an Assets dropdown in Jira Service Management, fetch the asset's description and append it to a text field.

Steps:

1. Go to Project Settings > Automation > Create Rule.

2. Trigger:

   • Field value changed

   • Select your Assets dropdown field.

3. Action: Lookup Objects

   • Use IQL:

     ini

     <span>Name = "{{issue.customfield_XXXXX.name}}" </span>

     (Replace with your dropdown field’s ID)

4. Action: Edit Issue

   • Select the text field you want to update.

   • Use smart value:

     css

     <span>{{issue.customfield_YYYY}} Asset Description: {{lookupObjects.Description}} </span>

     (Replace with correct field IDs)