Approver emails and notifications disappearing for certain people.

Martin Quezada

Hello,

Some people are unable to approve due to the email and notification disappearing. We just ran another test trial, and the user got a notification on her Jira app to approve a work item but then disappeared immediately after. The same goes for the email notification on outlook. Out of the two people unable view the approval message, one is a Jira/JSM admin and agent, and the other is a Jira Service Management customer on our service desk.  

I already looked at the customer notification settings and they look fine. Any help is appreciated!

John Funk

Hi Martin,

I have never heard of or seen that happen before. If it is getting your Outlook and then disappearing, that's a local issue with your IT folks. I suspect it would be the same cause of the notification. You should explore those options first with your IT.