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Automation "Create work item" does not trigger other automation "Work item created"

Robert Kleinschmager

Hi all,

we have two projects PR1 and PR2. In PR1 we have an automation which can be triggered manually, to create a new work item within PR2.
In PR2 we have an automation, that - up to two weeks ago - was triggered automatically when a new work item was created.

As said - since about two weeks - this does not work anymore.
How can we get this feature back?

Kind regards

Robert

Accepted answers

arielei

Hello @Robert Kleinschmager

Please check on the automation that needs to be triggers - on the details page if the bottom checkbox is checked, see image:

Screenshot 2025-07-16 at 10.47.39.png

All comments

arielei

Hello @Robert Kleinschmager

Please check on the automation that needs to be triggers - on the details page if the bottom checkbox is checked, see image:

Screenshot 2025-07-16 at 10.47.39.png

Tomislav Tobijas

Hi @Robert Kleinschmager ,

In this PR2, when looking at automation which has "Work item created" trigger, is option "Check to allow other rule actions to trigger..." enabled? You can find this option under Rule details.

Also, what's the scope of that rule? Are there any conditions or other components within it?

Can you maybe share some details (screenshots) for each automation + audit logs so we can try to troubleshoot this?

Cheers,
Tobi

Robert Kleinschmager

many thanks @arielei and @Tomislav Tobijas any Idea, if this is new? because as said - this worked some weeks ago. So seems to me a breaking change. I would like to know, where I have to read or get notified about breaking changes in Jira-Cloud?

Tomislav Tobijas

@Robert Kleinschmager, this option has been here for a while.

I usually follow the Community forum (so, this...) for all announcements related to apps and features, but you can also navigate to admin.atlassian.com > Products > Product updates to monitor which changes are coming to your site/product (and when)

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