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How can I tell a rule not to create duplicate work items?

Antonia

I have built a rule that creates a work item when an asset is older than 3.9 years. Every time the asset is updated, a new work item is created. And I would like to have a query that first checks if there is already a work itemwith the same name, if yes then no new work item should be created.

Screenshot 2025-07-16 090148.png

Accepted answers

Marc -Devoteam-

HI @Antonia

Use a Lookup Work Item action to find an issue with the same name.

The based on IF/ELSE, if already found add for example a comment to the issue ELSE create a new issue.

See this community post for more information; Jira-Automation-Look-for-existing-issue-and-comment

All comments

Marc -Devoteam-

HI @Antonia

Use a Lookup Work Item action to find an issue with the same name.

The based on IF/ELSE, if already found add for example a comment to the issue ELSE create a new issue.

See this community post for more information; Jira-Automation-Look-for-existing-issue-and-comment

Antonia

Hi @Marc -Devoteam-

thanks for your help.

Screenshot 2025-07-16 144745.png

The based on IF/ELSE, if already found add for example a comment to the issue ELSE create a new issue.

What do you mean by that? Do I usually have to create a new component for this or can I enter it in the field for the JQL? I've also looked at the other post, but I don't quite understand it, I can't really get any further. I would prefer it if the action simply checked whether the summary/title already exists.

Marc -Devoteam-

Hi @Antonia

You need to add a JQL in the lookup issues, the will find information based on the object updated.

So you JQL in the lookup should be something like;

type = "hardware change" and summary ~ "printer xyz"

What is set in the created issue that identifies this relates to the specfic asset object that triggered this rule.

Antonia

Hi @Marc -Devoteam- ,

thank you for your help!

Well, unfortunately that makes less sense, because the title always changes.

For example, when I create a ticket using the rule, it says “PC 1” (this PC1 comes from the asset name), so I would always have to filter by the asset name, but it always changes in the title, so I can't specify anything fixed in the JQL.

Example of a duplication

1. title for {{object.Hardware Device}}

2. Title for {{object.Hardware Device}}

--> Title for PC1

type = “Hardware Change” AND summary ~ “PC” would therefore be incorrect.

Do you have another idea?

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