Billing, payments and pricing

Question

Our organization currently has no active billing admin.
I am an Org Admin (email: REDACTED), and need access to the Billing section to manage our subscription.
Please assign me billing admin rights or let me know how to proceed.

[Mod edit

* Don’t post personally identifiable information (PII). The Community Forums are accessible to all (including those without Community accounts), so be mindful of this when sharing.

Thanks]

Yogesh Mude_f9cg0f · Accepted Answer

@쏘니  Welcome to the community!

First of all if you are a org admin then you should be able to access the billing page within the organization, still, if you are not able to access it then its best to check with your team who has set up this organization using which primary account OR you need to reach out to Atlassain team for this.

Trudy P Claspill · Accepted Answer

Hello @쏘니

Welcome to the Atlassian community.

In addition to what @Yogesh Mude said, we are a community of users of our own Atlassian Cloud products. We don't have access to your environment.

If you are not able to self solve the issue with the information Yogesh provided, you can open a support case about your Billing directly with Atlassian at

https://www.atlassian.com/company/contact/purchasing-licensing#/

Marc -Devoteam- · Accepted Answer

Hi @쏘니

Welcome to the community.

Se the documentation on how to or as @Trudy P Claspill mentioned reach out the Atlassian Support.

understand-billing-administration