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I cannot find who the administrator is. How can I find it or how can I define a new one?

Natalia Drault

I cannto access Jira nor other atlassian products as admin and I cannot find the e-mail linked to the admin.

Accepted answers

Andy Heinzer

Hi @Natalia Drault

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1161266

It appears that your site does not currently have a site-admin. Please follow-up in that support case so that our team can help here.

Thanks

Andy

All comments

John Funk

Hi Natalia - Welcome to the Atlassian Community!

You are in a Free site - do you know who created the site? Who invited you to the site?

Natalia Drault

Hi John, we have been working with atlassian, confluence, jira and bitbucket for a couple of years now but we cannot find the e-mail used as admin. I cannot find the e-mail we used at the very beginning.

John Funk

Is it still a Free site? Do you have access to User Management under settings? If so, who has the Org Admin role?

Natalia Drault

We are not paying for using Jira nor confluence. I do not have access to user management under settings and we do not know who kept the org admin role. Thanks for your help on this

Andy Heinzer

Hi @Natalia Drault

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1161266

It appears that your site does not currently have a site-admin. Please follow-up in that support case so that our team can help here.

Thanks

Andy

John Funk

Thanks, Andy!

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