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Automations rules are not available within VSA flow

Hi,

I am trying to add an Automation Rule block within a VSA flow.

I have created a rule triggered by Conversation Flow Step.

And yet, I can; t see any rule that I could use in the list when trying to add the Automation Rule block.

Any idea of what could be wrong ?

Thanks a lot

Accepted answers

All comments

Marc -Devoteam-

Hi @julien.sire

Welcome to the community.

A virtual Service Agent flow to use an automation, you would 1st need to have created an automation rule and in that automation rule the rule trigger should be "Conversation flow step"

That's exactly what I said I did...

Hi Julien - Welcome to the Atlassian Community!

Can you share a screenshot of the rule that you have so far?

Hi, here are the screenshots thx for your help 2025-07-15 18_18_14.png 2025-07-15 18_19_21.png

Marc -Devoteam-

Can you show your VSA flow, as the pictures you provided are from the automation rule.

Is the VSA setup in the same project as where the Issue needs to be created?

2025-07-16 10_47_44-Window.png

Hi, The automation rule is living in the same project as the VSA setup. However, the rule is about creating a ticket in another JSM project indeed.

- The VSA and automation rules live in "SECDESK" project

- The rule itself is about creating a ticket within a project called "TSD".

Is this not supported ?

Hi,

Do you think we could log a bug somewhere ?

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