I have the automation rule set up so that when an approver is added to the Approvers field, the email is sent. The approvers can be various people, not always the same ones.
I need an email sent for this one type of ticket, that is outside the template that I can set up in the customer notification section. Thus the need for a separate automation rule to send the email.
The problem I'm having is that if I add multiple approvers to the Approvers field, the email is sent that same number of times. It's sending the email as each person is added as an Approver. I need it to send the email just one time for the entire group of approvers.
