JWM users capabilities in JSM project

Question

What limitations are there for users with a Jira Work Management license that have access to a Jira Service Management project?We have some users that need to access a JSM project but do not need the full potential of JSM, we are looking at the possibilities of using JWM licenses for these users.

Bart_uhm5pu · Answer

Are they able to see the information written down in forms that are attached to the request? And also view information from Assets?

Dave Mathijs · Answer

Hi Bart,

* Jira Work Management and Jira Software are now simply called Jira (with 1 single license after migration)
* They can:* Act as customers (if added to the Customer role)
* Collaborate as agents (limited)

* Users with a Jira license don't have access to JSM features like queues, SLAs, Operations etc. They can only view work items (issues/tickets) and add internal comments, link work items and be mentioned in comments.
* They cannot transition tickets, comment to customers or be assigned assigned tickets