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I do not see the option to create alert policies

Steven Hubau

Under teams I do not have the option 'Policies', neither under global settings of Jira Service Management.

Migration from Opsgenie was performed, but it seems something went wrong there ...
We never really used Opsgenie, but we did try some configurations.

Accepted answers

Marc -Devoteam-

HI @Steven Hubau

Welcome to the community.

On a JSM project the Incident Management function is required to be enabled.

This feature needs to be enabled on project level.

Steven Hubau

Hi @Marc -Devoteam- ,

Thank you for your quick response.

Is there any other way to set a global policy (as all my projects are similar in setup)?

Steven

All comments

Marc -Devoteam-

HI @Steven Hubau

Welcome to the community.

On a JSM project the Incident Management function is required to be enabled.

This feature needs to be enabled on project level.

Steven Hubau

Hi @Marc -Devoteam- ,

Thank you for your quick response.

Is there any other way to set a global policy (as all my projects are similar in setup)?

Steven

Marc -Devoteam-

Hi @Steven Hubau

Can you clarify, what kind of policy setting are you referring to?

Steven Hubau

Hi @Marc -Devoteam- , a policy to create an alert for a new ticket logged in JSM.

Marc -Devoteam-

Hi @Steven Hubau

See alerting documentation https://support.atlassian.com/jira-service-management-cloud/docs/manage-and-respond-to-alerts/

Policies are based on Team or global level, see https://support.atlassian.com/jira-service-management-cloud/docs/what-are-alert-policies/

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