Automation is not working when Jira ticket is in Read only format

Question

Hello Community,

We are using automation rule to update Assignee automatically on each state of issue.

Ex: We are assigning a ticket to custom user picker field person when ticket is moved to done state. and its working. but we have one more requirement that, when ticket is moved to done state then ticket should not be edited and it should be in Read only format. for that we are using Jira properties.

Because of this  automation rule is not working and its not assigning the ticket automatically.

Is there any way that it should allow automation to run when ticket is in read only format in done state?

Thanks,

Stephen.Lugton · Answer

Hi @PLaksh11

This is a really hacky workaround:

* Create a new status e.g. Assign User
* Set up a transition from Done to Assign User with the condition Hide from User
* Set up a transition from Assign User to Done
* Modify your automation:

* Trigger: When work item transitioned to Done
* Transition to Assign User
* Edit Assignee
* Transition to Done

Utkarsh Agarwal · Answer

Thanks for sharing the details! A couple of things to check:

* Confirm the Automation Actor
Make sure the rule actor (e.g., Automation for Jira) is added to the same project role whose ID you used in jira.permission.edit.projectrole.
You can verify this under Project settings → People.
* Using a Group Instead
Did you try:
jira.permission.edit.group = <groupID>

(Use the group ID, not the group name—visible in User Management → Groups.)

If the actor is correctly mapped to the role or group, automation should be able to edit even in the Done state.

PLaksh11 · Answer

Hi @Utkarsh Agarwal

Thanks for the reply. I tried the below properties but still its not working.

jira.permission.edit.projectrole = <AutomationRoleID>