automations problem

Kamil Askerov_ozt5x1

Hi. I have problem of cloning comment and attachments with automations.

I had automation where I had clone comment and if this comment had attachment(s), this comment cloned with attachments. But I have problem if someone dont write some comment , only attach some file. This automation dosnt work.

To solve this problem , I decided to make 2 automations, 1 for cloning comment, other one for attachment.

But it have problem - my automation limit for month (5000) its about to end. 

Therefore I need only one automation for this. Thinking somebody helped me with solving this problem. 

 My automations are here :

 

Evgenii

Hi, @Kamil Askerov 

 

You have rules that are almost identical. Did you try using two separate actions in one rule — one for copying attachments and another for copying comments?

 

The trigger you're using provides the {{comment}} smart value. You can use an IF/ELSE condition to check whether the comment body is empty, and then decide whether to copy the comment or the attachment based on that.